All About Managing Your Account

Just call the team on 0345 601 3344 and we will verify your identity and reset your login details for you.

Secure messaging allows you to send us an instruction, e.g. request a new passbook for savers or reduce the amount you overpay each month for mortgage customers, instead of giving us a call or going to branch.

It’s important to include your 10 digit Cambridge account number in the payment reference field of any electronic payments made to your account whether that is for your Savings or Mortgage accounts. If this information isn’t quoted correctly, the funds will be returned to the sender.

We are required to provide a reference to customers making electronic payments, this is to allow tracking of the payment, should our customers need to. We are sending this reference to customers via email or text.

Confirmation of Payee is a tool designed to stop payment fraud. It will allow you to check the name of the person holding the account against the sort code and account number - this will alert you to a number of options:

Match - the name on the account matches and you can continue with the payment if you’re happy to do so

Close match - the name on the account is not an exact match. It could be an abbreviated name or perhaps a spelling mistake. If you recognise the closely matched name, you can choose to continue or double check the payee details before continuing with the payment

No match - the payee’s name details don’t match the name on the account. It’s very important that you double check the payee’s details to make sure you’re sending funds to the right place. If you are in any doubt, don’t continue with the payment

Unavailable - this is where it isn’t possible to check whether the details match or not

Warnings and responses might be worded differently, depending on your bank account provider.

Get in touch with us straight away and let us know about any concerns if you think you may have been targeted as part of a scam. There’s some useful information on our website here where you’ll also find a link to Take Five to stop fraud.

The money app is available to everyone who uses our online service for their mortgage or savings accounts or has e-Saver accounts.

You’ll need to enter:

1. Your User ID (the one you use to access your online service in a browser)

2. Your password

3. Three characters (from your memorable word)

You’ll then be asked to:

Set up a five digit passcode

Enable Touch or Face ID (optional and it is only available on iPhone)

You’ll need to register and log in to our online portal before you’re able to use the money app, call us today on 0345 601 3344 to get set up and running.

Here's the features you'll find on our app:

• Open online savings accounts
• Set up your maturity instructions for your savings account
• Check account balances
• View transactions
• Set up and track your personalised savings goals
• Reset your login credentials, including your passcode, password, and memorable word.
• View statements generated by The Cambridge
• Change contact details, including email address, home and work telephone number.
• Request transfers to your nominated bank account via secure messages
• Find your nearest branch and their information
• Contact us
• Personalise account names

You're a member of The Cambridge if you have a Personal Savings or Mortgage account with us.

Members with voting rights are the first named holder on a savings account with more than £100 in, or the first named on a mortgage account with a balance of more than £100.

We're a mutual building society, this means that we're owned by our members. You have a say in what we do - your opinion matters to us. 

You can come along and meet the team behind The Cambridge, find out what we're up to and have your say at events like our Annual General Meeting. 

Find out how and why building societies help to support their members.