About Us
The building society difference
The Cambridge is an independent, mutual society which has been integral to the community since 1850. We provide funding for people buying their own homes and are a trusted home for people in a position to save.
The Cambridge is built on the core values of:
Integrity
We always act with openness and transparency and have our members’ interests at heart
Community
We work to enrich and support the lives of people today and to ensure future generations benefit from our being
Expertise
We make sure our teams are knowledgeable and we always invest in them. We know this is key to the experience we deliver
Relevance
We build products and services suited to our members and we strive to deliver an experience and environment that is best suited to their needs
There’s more detail on our workings, including financial reports and our Annual General Meeting on our governance page
GovernanceOur members
As a member of The Cambridge you’re part of a successful financial organisation. You have a say on what happens - a vote - and you’re helping to shape something for future generations. This is very important. We listen to you and with your support we grow stronger and bigger attracting more new members.
Here is what some of our members think about us, this information is from our 2019 customer satisfaction survey.
82%
of our members
are extremely or very satisfied with our service
95%
of our members
would describe us as being good or easy to deal with
96%
of our members
are likely to remain with The Cambridge for the next 12 months
62%
of our members
are likely to recommend us to a friend or family member
Proud to be part of the Women in Finance Charter.
We pride ourselves on being a fair and inclusive Building Society. And we know that our members admire and respect the moral fabric that’s always been found at the heart of The Cambridge.
So as part of our constant pursuit of equality, we’re excited to announce our support for the Women in Finance Charter. Becoming a signatory of the Charter isn’t just a sign of our beliefs. Or a step on our journey. It’s a promise of our sincere commitment to promoting gender balance and diversity in financial services. Both now and in the future.
Who manages your building society
Executive directors
Non-executive directors
Peter Burrows
Chief Executive Officer
Peter was appointed Chief Executive Officer in October 2019 having joined the Society as Finance Director in 2016. His vision is for The Cambridge to be a thriving, independent, mutual business, dedicated to helping people have a home and being a trusted place for people to save.
He has over 20 years of financial services experience, having held senior roles in both mutual and plc businesses and worked in the UK as well as mainland Europe. As well as ensuring that The Cambridge remains a member-centric, financially secure business, Peter is committed to the further development of our ‘Making The Difference’ programme aimed at supporting our members and their local communities.
A mathematics graduate of Oxford University, Peter now embraces ‘all things Cambridge’ as a keen road cyclist and runner alongside the River Cam. A favourite area is around Magdalene Bridge, which for him is where history and modernity meet.
Peter sits on the Nominations committee and also attends the Audit, Risk and Remuneration & Organisational Design committees.
Richard Brockbank
Chief Financial Officer
Richard joined the Board at The Cambridge in 2020 as Chief Financial Officer and brings a wealth of experience to the role. After graduating from the University of Cambridge and qualifying as a Chartered Accountant, Richard spent 10 years working in early stage venture capital fund management. In 2015, Richard joined the Society as Head of Finance and BI where he has been integral to the delivery of The Cambridge’s strategy to deliver sustainable growth focussed on long term benefits to both savers and borrowers.
In Richard’s spare time he is a keen photographer. He also loves baking and is a keen (but slow!) cyclist!
Carole Charter
Chief Commercial Officer
Carole Charter joined the Society in 2003 and since then has held a variety of marketing and customer related roles within the business. She was appointed to Chief Commercial Officer and joined the Board in April 2020. Carole brings a wealth of knowledge and understanding of financial services and the building society sector to the role which encompasses responsibility for marketing, product development, lending and financial support & arrears. Carole has an Accountancy & Financial Management degree from the University of Sheffield. Carole attends the Risk committee and chairs the Operational & Conduct Risk Committee.
In Carole’s spare time she’s a big ‘foodie’ and enjoys cooking up curries and the occasional paella. She also enjoys an evening at the local theatre, the west end and the opera!
Victoria Stubbs
Chief Risk Officer
Victoria joined the Executive Team in 2013 and was appointed to the Board as the Society’s Chief Risk Officer in 2015. Victoria’s wealth of experience includes risk and compliance; holding senior roles at the Financial Services Authority and an international insurance firm. However, her career started at ‘the happiest place in the world’ - Disneyland Paris!
Now responsible for all risk and compliance matters, Victoria has senior management responsibility for Risk, Compliance and Anti-Money Laundering.
An economics graduate of Cambridge University, Victoria now lives in Cambridgeshire with her family. As keen gardeners, they have started growing fruit and vegetables and claim ‘prize-winning’ onions and carrots to date.
A fan of Twitter, especially, #thearchers.
Jonathan Spence
Chairman
Jonathan was appointed Chairman of the Society in 2014, after serving on our board as a Non-executive Director from 2006. Jonathan also chairs the Nominations Committee.
A family man; Jonathan has lived in Cambridge since joining us, having graduated at Oxford University.
Today, he is Senior Bursar for Queens' College Cambridge and has over 20 years' banking experience at senior level in City investment banks.
With a passion for rugby and as a seasoned referee, his leadership style touches on 'lessons from sport'.
His spare time involves a love of opera, gardening, reading and he even manages to fit in the occasional game of Real Tennis.
Stephen Jack
Vice Chairman
Stephen joined the Society as a Non-executive Director in April 2014 and is a member of the Audit and Risk Committees.
A Fellow of the Institute of Chartered Accountants, Stephen brings more than 30 years’ experience in financial services, including senior level positions within global investment banking and broking businesses.
A keen walker and runner, Stephen regularly takes part in his local parkrun (parkrun.org.uk). Whilst at university, Stephen was captain of his University Challenge team, who sadly lost in round one! Nonetheless, Stephen went on to hold board positions in public and not-for-profit sectors that have benefitted from his vast knowledge of financial and risk management, internal controls and governance.
In 2014 Stephen was honored with an OBE, for his services to disabled people.
Pauline Holroyd
Non Executive Director
Pauline started her career in manufacturing becoming HR Director for Kimberly Clark European divisions before moving into the service industry as Gatwick Airport HR Director. She later joined the financial service sector delivering the largest ever insurance change programme at Aviva.
After being Group HR Director at the Post Office, Pauline became HR Vice-President for the global loss-adjusting firm Crawford & Co. Here she also established an in-house organisational transformation consultancy division which she then grew further as an independent entity.
Her focus has been on creating the most enabling environment for people to thrive and deliver their best work. She believes that facilitating people to work together to improve performance across the organisational and industrial system of work is the best way to deliver superior results for its customers.
She is currently Group HR Director for Network Rail delivering a transformational change programme for ‘Putting Passengers First’.
Pauline is a member of the Audit and Remuneration & Organisational Design Committees.
Andrew Jones
Non Executive Director
Andrew has worked in the building society sector for nearly 40 years; a career that supports his passionate belief in the mutual business model, best demonstrated through a local Building Society with strong ties to the local community.
His experience in senior roles brings a wealth of know-how to our Board as a Non-Executive Director. Most recently engaged as a Risk Director for a major regional society, Andrew is an accomplished Chair of The Cambridge’s Risk Committee.
Brought up in Europe, Andrew returns when he can, enjoying city breaks. A family man, with three dogs, three daughters and five grandsons; he sometimes finds time to read crime fiction.
A graduate in Mathematics from Bristol University, Andrew holds qualifications with the Institute of Chartered Secretaries and Administrators and the Chartered Institute of Bankers.
Andrew Morley
Non Executive Director
Andrew has been a ‘champion of the customer’ throughout his career – which started at the Ford Motor Company. Since then he has held several senior customer, sales and marketing roles at Sky Television, Cable & Wireless, Harrods, Motorola, (including the Google Motorola team) and as the CEO of the advertising business, Clear Channel. Recently, Andrew joined the world’s largest international children’s charity, World Vision, as their Global Chief Administration Officer.
Andrew was previously the chair of the IT Committee and is now the chair of the Remuneration Committee and a member of the Audit Committee.
Andrew is also an Ordained Minister in the Church of England. A keen cyclist, he spends his leisure time cycling up mountains, with his wife, Vanessa.
Fiona Hotston Moore
Non Executive Director
Fiona Hotston Moore joined The Cambridge in November 2018 and brings extensive financial expertise from a career in accountancy, which started in Cambridge at KPMG. Since then she has been a Partner in a number of Top 10 and international firms in London. Today sees her lead a forensic accounting team at Ensors, where she encourages her team to reach their own potential.
Fiona was attracted to The Cambridge because of our strong reputation, culture and focus on the local market.
Fiona is married to Graham and has two children (Oliver and Helena), with three dogs and they're all keen runners! They live in Framlingham, Suffolk.
You can find Fiona on social media (@hotstonmoore) and she has a regular blog on Huffington Post.
Dr Andrew Rice
Non Executive Director
Dr Andrew Rice joined The Cambridge in February 2020 and has extensive experience in computer technologies including privacy and professional software development.
Andrew works in the Department for Computer Science and Technology at the University of Cambridge where his research in software engineering and related areas is internationally recognised. He also has a strong interest in teaching and co-founded the Isaac Computer Science and Isaac Physics projects which provide online learning resources for school children across the UK. Andrew’s role as a Visiting Scientist at Google helps him to keep in touch with professional software development and security practices in industry.
Andrew lives in Cambridge with his family, is a keen squash player and enjoys jogging around The Backs. Andrew also lists Olympic weightlifting among his hobbies although he admits a call up to Team GB is highly unlikely!