About Us

The building society difference

The Cambridge is an independent, mutual society which has been integral to the community for 175 years.

Our purpose hasn't changed since 1850 and it won't for years to come. We help people have a home and provide a safe place for people's hard-earned savings.

When you choose to save or take out a mortgage with us, you become more than just our customer – you become a member of The Cambridge. This means you have a say in how we are managed and how we choose to give back to your community.

The Cambridge is built on these core values:

Courage

We’re bold enough to do things differently and brave enough to break new ground. Together we’ll learn from every experience, embrace every opportunity, and we’ll face every challenge with confidence and pride.

Integrity

With honest advice and sincere intentions, we promise fairness and balance in everything we do. We'll stay true to our word and loyal to our members, keeping their best interests at the heart of our approach.

Community

We’ll stand proudly together as a member-owned mutual, supporting the community that builds our Society. With local hearts and life-changing ideas, we’ll make a difference today and for the generations that follow.

Expertise

We’ll make our expertise count for every customer, with clear advice and a simple approach. The knowledge of our teams can mean everything to our members, so we’ll keep investing in our people to inspire their growth.

Relevance

We’ll be here whenever we’re needed; listening, learning, adapting, and innovating. We’ll be healthily restless and always open to change, ready to evolve in tune with our members and the world around us.

How we are Making the Difference

We believe everyone deserves a safe place to call home. That's why we work closely with local charities and communities to improve access to shelter and housing across Cambridge and surrounding area.

As a independent, member-owned mutual, we exist for our members and our community - not shareholders. Our independence means we can put people before profit, reinvesting funds into providing fair value and supporting causes that matter most to us and our local community. Without the people of Cambridge, our society simply wouldn't exist - so giving back locally is part of who we are.

Through Making the Difference we:

💛 Support projects that help people find a safe place to stay

💛 Provide funding and resources to help initiatives tackling housing challenges

💛 Volunteer our time and skills to support local causes and projects

Find our more about Making the Difference

Our members

What being a member means

As a member of The Cambridge, you're more than just a customer - you’re part of a successful mutual organisation, owned by it's members. That means, you have a say on how we run things - a vote in key decisions at our AGM, and the opportunity to shape your future and generations to come.

Our focus is always on delivering long-term value, service, and trust. With your support we grow stronger and bigger attracting more new members.

Listening to our members

We regularly ask our members for feedback through independent customer satisfaction surveys. These insights help us understand what's working well and where we can improve. We're proud to share the latest results (November 2025), which reflect both your experiences and our commitment to great service.

83%

of our members surveyed

are extremely or very satisfied with our service.

96%

of our members surveyed

would describe us as being good or easy to deal with.

96%

of our members surveyed

are likely to remain with The Cambridge for the next 12 months.

63%

of our members surveyed

are likely to recommend us to a friend or family member.

Our approach to Diversity, Inclusion and Belonging

We pride ourselves on being a fair and inclusive Building Society. And we know that our members admire and respect the moral fabric that’s always been found at the heart of The Cambridge.

Our approach to Diversity, Inclusion and Belonging means every team member feels respected and integral to our culture.

Find out more

Our approach to sustainability

We can only continue to thrive if our members, people, communities and environment are all cared for and treated fairly. This means acting sustainably in all that we do.

Download our sustainability statement