Privacy Policy

We want to make sure you're in the know about how we at The Cambridge use your information and how we treat your data. Our Privacy Pledge will be effective from Monday the 19th March 2018, take a look at the Privacy Pledge for the detail about: 

  • How we use your personal information
  • How we check you are who you say you are
  • How others will use your personal information
  • Differences for our mortgage customers


What information do we hold and where do we get it from?

The Cambridge holds the following information about you:

  • Personal information such as your name, address and date of birth
  • Details of the accounts and products you hold and have previously held with The Cambridge
  • Details of products with other providers that we have sold to you or you have told us about
  • Details of when you contact us and when we contact you

This information is obtained through a variety of sources such as:

  • Your contact with The Cambridge, for example in applications, letters, emails, telephone calls and conversations in branch when you register an interest, apply or use our services
  • From your legal and/or financial representatives
  • From third party companies such as credit reference agencies (CRAs)


How do we use it?

To confirm your identity
When you open an account with The Cambridge for the first time, we need to verify your identity before we can proceed with your application. We do this to make it harder for criminals to use stolen identities, to help protect you against fraud and to comply with anti-money laundering regulations.

To enable us to do this we access databases held by a licensed credit reference agency in order to validate your name and address. This process involves checking the details you provide against those held by the credit reference agency to confirm your identity. The agencies will record details of the search whether or not your application proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit. If we are unable to validate your name and address details in this way, we may ask you to provide certain documents to confirm your name and address.

If you are already an existing customer of The Cambridge, we don't normally require you to provide any further proof when opening new accounts but may ask you to reconfirm your identity on certain other occasions. For instance, when you haven’t used your account for a long time or when you have changed your name or address.


Opening and administering your accounts
The Cambridge uses your personal information to assess your application when you apply for an account or service. Depending on the type of account you apply for this may include an assessment of lending and/or fraud risks. We will also use it to set up and administer your accounts and to deal with enquiries you may make or authorise. We collect this information from you directly, from a third party authorised to act on your behalf or from other organisations such as credit reference agencies. When we ask you for information we will explain to you why we need it and how we plan to use it.


Marketing and market research
If you have given us permission we will use your personal information to inform you about products and services, including those of carefully selected third parties which we consider may be of interest to you. You can opt-out at any time if you want to.

We won't pass on your personal information to third party companies for their own marketing purposes. We do occasionally employ specialist market research companies who may contact you on our behalf and invite you to take part in market research but they won't be allowed to use your information for anything else.

If you do not wish to receive information on products or services by letter, telephone or email, or any combination of these, you can let us know at any time by writing to:

Customer Contact Centre
The Cambridge Building Society
PO Box 232
51 Newmarket Road


General business purposes
In order to regularly review and improve our products and systems, so that we can provide a more efficient service, we may use your personal information for the following reasons:

  • Computer system testing
  • Developing new products
  • Statistical analysis, including analysis of customer preferences and assessment of product suitability
  • Training


Sharing your details with other organisations

Occasionally we may need to share your personal information with other people or organisations but only where we are permitted to do so. We may pass your personal information to:

  • Any person or organisation where you have given us consent to do so
  • Any organisation where we have sold their service or product to you
  • Anyone you appoint to administer or operate your account
  • Regulatory bodies including the Financial Ombudsman Service, The Financial Conduct Authority and the Prudential Regulation Authority 
  • Our external auditors
  • Your employer to confirm your employment and income if you are applying for a mortgage
  • Any guarantors while they remain liable on their guarantee on a mortgage taken out with us
  • Insurers, reinsurers and their respective advisers and agents for any purpose relating to any insurance we may arrange
  • Any mortgage intermediary who introduced your mortgage application to us up to and including completion of your mortgage
  • Any individual or organisation that we contract or employ to provide goods or services to us. Examples of these include solicitors, valuers, debt recovery agents, letting agents, market research agencies, information technology providers, mailing house and data management suppliers
  • Another organisation should we ever sell or transfer our business; or
  • Any other person or organisation if the law, public duty or our legitimate interests requires us to do so

The Cambridge does not share your personal information with other organisations for their own marketing purposes.

Credit checking
If you apply for a mortgage we will perform a search with a licensed credit reference agency. This may have implications on future creditworthiness for you and other members of your household. Whether or not your application to us is successful, each agency will add details of the search, and your application, to their records. They will share this information with other lenders and grantors of credit and insurance who will use it when assessing any applications for banking, loan, hire facilities or insurance which you or a member of your household may make in the future. They will use it for verifying identity, fraud prevention, debt recovery and tracing debtors. The agencies may also use the information for statistical analysis and market research.

If you make a joint application, an ‘association’ between yourself and the other applicant(s) will be created at the credit reference agencies which will link your financial records. This association and any others that either of you may have will be considered in all future applications by ourselves and other lenders until one of you successfully files a ‘disassociation’ at the credit reference agencies.

You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is worth contacting them all. They will charge you a small statutory fee.

Callcredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ
Or call 0870 060 1414
Or log on to

Equifax, Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US
Or call 0844 335 0550
Or log on to

Experian, Consumer Help Service, PO Box 8000, Nottingham, NG80 7WF
Or call 0844 481 8000
Or log on to

Prevention of financial crime
We may share the information that you supply in your mortgage or savings application with fraud prevention agencies and check the details against their records for similar applications made by you to other organisations.

We and other organisations may access and use the information recorded by fraud prevention agencies to prevent fraud and money laundering.

If false or inaccurate information is provided or we have reason to suspect you of fraud or money laundering, we may send details to fraud prevention agencies and/or law enforcement agencies including the police and the National Crime Agency.

We may also make periodic searches at credit reference and fraud prevention agencies to manage your account with us.

If you wish to receive details of the fraud prevention agencies that we use please write to:

Data Protection Officer 
The Cambridge Building Society
PO Box 232
51 Newmarket Road

We operate CCTV in all our branches and at our Head Office for crime prevention and public safety purposes.


Security of your information

If you provide us with your personal information we will keep the information as long as it is necessary to comply with any statutory or legal obligations or for audit purposes. All information held by the Society is stored securely and kept confidential.

Communications with us may be monitored or recorded to improve the quality of our service and for your protection and security. We will not send confidential information by email without your consent or unless you have chosen to communicate with us by email.

We may occasionally process your personal information outside of the UK. Where it is transferred to countries that don’t have the same level of data protection legislation as we do in the UK, such as the USA, we’ll ensure your personal information is kept secure and protected to the same standard as required in the UK.


How to get access to your information

Under the Data Protection Act 1998 you have the right to access your personal information held by the Society. This is known as a ‘Subject Access Request’. We currently charge a fee of £10.00 to process this request.

To obtain your information, please download the following form.

Subject Access Request Form 

Once completed, please send this along with a cheque for £10.00 payable to ‘The Cambridge Building Society’ to:

Data Protection Officer
The Cambridge Building Society
PO Box 232
51 Newmarket Road