Privacy Policy

We want to make sure you're in the know about how we at The Cambridge use your information and how we treat your data. Take a read of our Privacy Policy for details about: 

  • How and why we use your personal data including for credit referencing, identity checking and fraud prevention
  • How and why we share your personal data with others
  • How you can exercise your rights under data protection law


At a Glance…

We’ve given you a quick overview of some of the key issues that may be of interest to you below.


Credit Reference Agencies

Credit Reference Agencies will add details of searches and applications for credit to their records. They share this information with lenders and guarantors of credit who may use it to assess an application for loans, banking, hire facilities or insurance which you or a member of your household may make in the future.

If you make a joint application, an 'association' between yourself and the other applicants will be created at the credit reference agency which will link your financial records. This association will be considered in future applications by us and other lenders until a successful 'disassociation' is filed with the credit reference agencies.

Links to the current Credit Reference Agencies operating in the UK are below:


Automated Decision making

We use automated decision making as part of the application process if you apply for a mortgage or ask to open a savings account with us. You are entitled to request that your application decision be reviewed by a member of our team. You can do this by contacting us using the details set out below. 


Access to your information and other rights

You have the right to access the personal data we hold about you.  If the personal data we hold is wrong or incomplete you are entitled to ask us to correct it.  You can object to our using your personal data for some purposes or, in some cases, even require us to delete it.

Please get in touch with us to obtain a copy of your personal data or to exercise any of your other data rights.  You are welcome to use our General Data Protection Form to help you make your request.


Contact us about your personal data

You can contact our Data Protection Officer by email at or by post:

The Cambridge Building Society
PO Box 232
51 Newmarket Road


Make a complaint

If you are unhappy with how we have used your personal data and our Data Protection Officer has not been able to  address your concerns you can contact the Information Commissioner’s Office on 0303 123 1113.