Help Centre

Most popular FAQs

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Mortgages
What is an Approved Solicitors Panel?

Our Approved Solicitors Panel is made up of a group of solicitors we've worked with before and trust to act on your behalf. Take a look through the pdf to find a solicitor near to you. 

If you choose to appoint a firm that is not on our panel, we will require our own partner Solicitor to act on our behalf. You will be responsible for our legal fees in addition to your own legal fees. 

Savings
What is the interest on my Savings Account?

You can view the interest on your savings account at any time online once you've registered for our online services.

Alternatively take a look at this pdf to find out the interest rate for your variable savings account where the product is no longer available. 

If you're looking for the interest rate for a savings account that is currently available take a look at our savings products here.

Sort code changes
What is your new sort code?

Our new sort code is: 20-17-55

Making payments
Why am I being sent notifications for payments I've paid?

We are required to provide a reference to customers making electronic payments, this is to allow tracking of the payment, should our customers need to. We are sending this reference to customers via email or text.

Savings
I've lost my passbook or security information, what should I do?

Don't worry, we've a dedicated number for our customers who've lost their passbook or security information - simply call the team on 0800 587 5295.

The team are available Monday to Friday 8.30am - 8.30pm and on Saturday between 9am and 5pm. 

Mortgage Base Rate Change
What is your Standard Variable Rate and what will it change to?

Our current Standard Variable Rate is 5.24%. 

Making payments
Why is including a payment reference important?

It’s important to include your 10 digit Cambridge account number in the payment reference field of any electronic payments made to your account whether that is for your Savings or Mortgage accounts. If this information isn’t quoted correctly, the funds will be returned to the sender.

Sort code changes
Why are you changing your sort code?

The UK government is separating private and business banking, you might have heard this referred to as ‘ring fencing’. To ensure our sort code it is not shared with any private banking customers it is changing.

 

If you would like to read more about the change take a look here.

Sort code changes
How will the sort code changes affect me?

Any payments you make to The Cambridge will need to include our new sort code – whether you’re paying into your Savings Account or making a payment to your Mortgage Account.

Our new sort code is: 20-17-55.

The account number will remain the same, it is: 40338346

It’s also important to quote your Cambridge account number when making electronic payments to your account – there is a payment reference field for this.

Sort code changes
When do I need to change my sort code by?

All payments made to The Cambridge will need to have the new sort code in place by 22nd January 2021.