Help Centre

Most popular FAQs

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Savings
What is the interest on my Savings Account?

You can view the interest on your savings account at any time online once you've registered for our online services.

Alternatively take a look at this pdf to find out the interest rate for your variable savings account where the product is no longer available. 

If you're looking for the interest rate for a savings account that is currently available take a look at our savings products here.

Mortgages
What is an Approved Solicitors Panel?

Our Approved Solicitors Panel is made up of a group of solicitors we've worked with before and trust to act on your behalf. Take a look through the pdf to find a solicitor near to you. 

If you choose to appoint a firm that is not on our panel, we will require our own partner Solicitor to act on our behalf. You will be responsible for our legal fees in addition to your own legal fees. 

Sort code changes
What is your new sort code?

Our new sort code is: 20-17-55

The Cambridge Money App
Where can I download The Cambridge Money App from?

If you have an iPhone you can download it from the App Store

If you have an Android you can download it from Google Play

Member FAQs
What makes me a member of The Cambridge?

You're a member of The Cambridge if you have a Personal Savings or Mortgage account with us.

Members with voting rights are the first named holder on a savings account with more than £100 in, or the first named on a mortgage account with a balance of more than £100.

Member FAQs
What does it mean to be a member?

We're a mutual building society, this means that we're owned by our members. You have a say in what we do - your opinion matters to us. 

You can come along and meet the team behind The Cambridge, find out what we're up to and have your say at events like our Annual General Meeting. 

The Cambridge Money App
What do I need to be able to use The Cambridge Money App?

  • iPhone 5S or above
  • 9.0 IOS version (it is free and it can be downloaded from the App store)
  • KitKat, Lollipop, Marshmallow, Nougat or Oreo Operating System on Android (any Android operating system from 2013 onwards)
  • e-Saver, branch based savings or mortgage account
  • You will need to be registered for our online service to access your account through the app

Online Services
I’ve registered for the online service in the past but have forgotten my login details

Just call the team on 0345 601 3344 and we will verify your identity and reset your login details for you.

Online Services
What is a secure message?

Secure messaging allows you to send us an instruction, e.g. request a new passbook for savers or reduce the amount you overpay each month for mortgage customers, instead of giving us a call or going to branch.

Online Services
How secure are the online services and The Cambridge Money App?

Security is at the heart of all our online services, including the money app. Each item is tested by independent experts to make sure you, your details and your money are safe.

No banking data is stored on your phone.