Managing your account
Managing your account
Sorry, we have no information about in the help centre
Try one of these instead:
Managing your account
I’ve registered for the online service in the past but have forgotten my login details
Just call the team on 0345 601 3344 and we will verify your identity and reset your login details for you.
What is a secure message?
Secure messaging allows you to send us an instruction, e.g. request a new passbook for savers or reduce the amount you overpay each month for mortgage customers, instead of giving us a call or going to branch.
How secure are the online services and The Cambridge Money App?
Security is at the heart of all our online services, including the money app. Each item is tested by independent experts to make sure you, your details and your money are safe.
No banking data is stored on your phone.
How can I stay secure online and when using the money app?
There are lots of things you can do to keep safe online;
- make sure that you regularly update the app when new versions become available
- don’t share your login details with anyone
- always logout when you've finished with the money app or your online services
For more hints and tips on staying safe online take a look at our security page
The Cambridge Money App
Can I use The Cambridge Money App?
The money app is available to everyone who uses our online service for their mortgage or savings accounts or has e-Saver accounts.
Is The Cambridge Money App free?
Yes, the money app is free to download.
Where can I download The Cambridge Money App from?
If you have an iPhone you can download it from the App Store
If you have an Android you can download it from Google Play
What do I search for on the App Store or on Google Play?
Search for ‘Cambridge Building Society’, 'The Cambridge Building Society' or 'The Cambridge Money App' and you’ll see The Cambridge logo. Tap on the app and press get or install.
What do I need to be able to use The Cambridge Money App?
- iPhone 5S or above
- 9.0 IOS version (it is free and it can be downloaded from the App store)
- KitKat, Lollipop, Marshmallow, Nougat or Oreo Operating System on Android (any Android operating system from 2013 onwards)
- e-Saver, branch based savings or mortgage account
- You will need to be registered for our online service to access your account through the app
What information do I need to log in to the app?
You’ll need to enter:
- Your User ID (the one you use to access your online service in a browser)
- Your password
- Three characters (from your memorable word)
You’ll then be asked to:
- Set up a five digit passcode
- Enable Touch ID (optional and it is only available on iPhone)
How can I enable or disable the Touch ID option?
For iPhone users, once you log in, the app will prompt you to get started.
If you have enabled the Apple Touch ID fingerprint sensor, and you have the latest version of the money app in your phone, you'll get a message asking if you would like to enable Touch ID when you first open the app.
If you didn’t do it the first time or you change your mind, don’t worry you can go back and enable or disable this option at any time. Go to the menu, select settings and tap on 'Touch ID'.
I have a branch based savings account but haven’t registered to get online services
You’ll need to register and log in to our online portal before you’re able to use the money app, call us today on 0345 601 3344 to get set up and running.
What will I be able to do using The Cambridge Money App?
For our online and branch based savings accounts and our mortgage accounts you can:
- Check account balance
- View Transactions
- Change Personal Details
- Send secure messages to The Cambridge
- View mortgage statements generated by The Cambridge
- Find your nearest branch
- Branch information
- Contact us
- Personalise account names
Online savings accounts are also able to:
- Transfer money to external accounts
- Transfer money to Cambridge accounts
Will there be additional services added to The Cambridge Money App?
Yes! This is just the beginning. Make sure you have the latest version of the app on your phone to be able to benefit from the latest updates.
Sort code changes
Why are you changing your sort code?
The UK government is separating private and business banking, you might have heard this referred to as ‘ring fencing’. To ensure our sort code it is not shared with any private banking customers it is changing.
If you would like to read more about the change take a look here.
What is your new sort code?
Our new sort code is: 20-17-55
How will the sort code changes affect me?
Any payments you make to The Cambridge will need to include our new sort code – whether you’re paying into your Savings Account or making a payment to your Mortgage Account.
Our new sort code is: 20-17-55.
The account number will remain the same, it is: 40338346
It’s also important to quote your Cambridge account number when making electronic payments to your account – there is a payment reference field for this.
When do I need to change my sort code by?
All payments made to The Cambridge will need to have the new sort code in place by 22nd January 2021.
Which payments do I need to change my sort code for?
You’ll need to change the sort code for any payments you are making using the following methods:
- Standing order
- Faster payment
- Bank transfer
A payment like your monthly mortgage Direct Debit, which is where we collect the money from you, will not be affected by this – you don’t need to do anything, we’ll change the sort code the payment goes to.
What happens if I use the old sort code?
If you’ve made a payment using the old sort code – don’t panic. For a period of time – up until the 22nd January 2021 the payment will be automatically redirected to our new sort code. After this any payments made using our old sort code will be returned to the account they were made from.
I’ve noticed your sort code change automatically on a payment I made, why is that?
At the moment we’re automatically redirecting payments to our new sort code, there is no need to worry the payment will get to your account. However please make sure you change it before the deadline – 22nd January 2021. Our new sort code is: 20-17-55.
I have payments already set up to pay into my Cambridge Building Society accounts, do I need to change these?
Yes, all payments being made into your Cambridge account must have the sort code amended by 22nd January 2021. Our new sort code is: 20-17-55.
Payments you might need to think about are:
Your salary – do you get your salary paid into your savings account? You’ll need to inform your employer of the change.
Payments from The Department for Work and Pensions (DWP) – if you have any payments made to your Cambridge accounts from the DWP you’ll need to inform them of the sort code change. Our new sort code is: 20-17-55.
You can contact the DWP on 0800 731 0469 for their pensions service; and, 0800 469 0310 for Jobseeker’s Allowance, income support, incapacity benefit or employment and support allowance.
Visit the governments DWP page for more information.
Why is including a payment reference important?
It’s important to include your 10 digit Cambridge account number in the payment reference field of any electronic payments made to your account whether that is for your Savings or Mortgage accounts. If this information isn’t quoted correctly, the funds will be returned to the sender.
Why am I being sent notifications for payments I've made?
We are required to provide a reference to customers making electronic payments, this is to allow tracking of the payment, should our customers need to. We are sending this reference to customers via email or text.