Supporting you in the best way possible

1 January 2020 • Products & Services

The past year has seen us continue to evolve with the changing needs of our members, whilst pushing ourselves to deliver the very best customer experience.

2019 saw us transform two branches into vibrant and modern stores, places filled with passionate experts, useful technology and lots of comfy spaces for private one-to-one chats. That means we now have four stores, and we’ll be transforming more locations this year too.

We’ve done a lot of work behind the scenes to make sure our teams are able to recognise and support people with a vulnerability. In the last year alone, 66% of our team members received in-depth customer vulnerability training – including 90% of our customer-facing teams.

We’ve also been busy working with Action on Hearing Loss, and as a result our newest stores now have Assistive Listening Devices. These brilliant tools help to reduce background noise and enhance conversation volume. We’ve also done a lot of work with the Royal National Institute of Blind People too, which has resulted in the launch of our new signature guides.

We provide practical support for members that feel vulnerable or unsafe too, click here for more information.