Stop, Challenge, Protect

17 July 2020 • Our Insights

As technology gets more advanced, it’s a sad fact that scams and fraudsters are getting more sophisticated too.

Not everyone’s as good natured as you are, so we’ve shared some helpful advice below – and we’ll be here to help if you ever think something suspicious is happening.


You wouldn’t hand over your savings to a stranger. And it’s really important that you’re just as protective over your personal and financial information too. If anyone asks for your PIN or password, whether it’s over the phone or in email, just stop and never feel pressured into giving it. Sometimes the most authentic sounding approaches can be illegal scams, so it’s always better to be safe than sorry.


Don’t be embarrassed to challenge the person you’re dealing with – any credible organisation will understand and probably be appreciative too. Here’s some tips to check whether it’s authentic:

  • Why not call the person back on one of the organisation’s published phone numbers? To be extra secure, you could return the call from a different phone.
  • If you’ve had a suspicious email, forward it onto the organisation and ask them to confirm whether it’s real. You could also give them a call to check, but make sure you avoid using a phone number from the suspicious email.

If you’re not 100% sure, just say no.


If you ever think you might have fallen for a scam, make sure you contact your financial organisation straight away. You can also report it to Action Fraud by calling them on 0300 123 2040.

For more information visit or take a look through our security guide

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