Award success for The Cambridge
11 May 2018 • Corporate
This week saw The Cambridge named The MoneyAge Mortgage Awards ‘Mortgage Lender Customer Service of the Year’ at the 2018 annual awards.
The Mortgage Awards title was unexpected as this is the first time the Society has been shortlisted for this award ceremony. The awards from MoneyAge aim to reward those lenders and providers in the UK mortgage space that have proved themselves worthy of recognition through offering high levels of services and innovative products. Nominees are voted on by a judging panel made up of nine respected professionals from the Financial Services Industry and the winners were announced on the night.
A team from The Cambridge attended the glittering awards ceremony held in the De Vere Grand Connaught Rooms in London.
Following the win, Tracy Simpson Head of Lending said: “We’re so thrilled to have picked up this award. In the current competitive mortgage market, we are always looking to stand out from the crowd and really strive to deliver a combination of great products and great service. As a Society, we see ourselves as a digital society powered by people and continue to invest in our people and technology, this is what delivers the high standard of service that today’s customer has come to expect”.
This success followed The Cambridge’s outstanding 2017 customer satisfaction results and their excellent year end figures, providing the perfect platform to action some of their creative plans. At the end of April they were delighted to open their Central Cambridge flagship store within the financial hub in St Andrew’s Street; offering customers access to a modern, flexible space with in-store technology, as well as an experienced team on hand to support. Additionally, just recently the society took the decision to extend their Buy to Let lending area into England and Wales, which has already seen an upturn in mortgage enquiries.
Andy Lucas, Chief Operating Officer at The Cambridge commented, “We constantly keep in mind the needs of our customers and make sure we provide a personal service to support them along their mortgage journey. We’re not afraid to innovate and constantly look at how we can improve the things we do – all team members across the Society are encouraged to suggest improvements and recognise excellent service.
“As a Society our mission remains as ‘Finding Solutions’ for our members. We see this as adoption of digital innovation balanced with a skilled team. Our people understand this to be business as usual at The Cambridge.”