Video guides

Online accounts

Step by step help for your online accounts

These videos are suitable for customers with Online Accounts, these only include Your Saver, Everyday e-Saver and e-Bonds

Online Account - Logging into your account 

In this video, you'll find information on how to log on to our online services (for logging in for the first time with online access, see the online access videos). Having trouble logging in? Try clearing your cache or cookies.


Online Account - Viewing your accounts 

Once you’re logged in, here's how to view your accounts (this doesn’t include any accounts that you're a third party on). If you do not have an online account, you can still view your account online but things will look a bit different - take a look at our 'Online Access - viewing your accounts' video to find out more. 


Online Account - Managing your secure messages

With our secure messaging function, you can ask us to move money around or change details on your account. This video shows just how useful and easy secure message is to use when you're logged in.


Online Account – Adding payees 

Looking to send someone money from your online account? Whether you need to send them money straight away, or just want to set them up for future payments, this video will should you how! 


Online Account – Making a payment

With your online account, you can choose to send money to your nominated account or one of your payees (depending on your accounts terms & conditions) this video will show you how to do this. 

A nominated account is a UK bank account you hold in your name – you will have set your nominated bank account when you opened the account which you can only amend via secure message however you can only have one.


Online Account – Transferring money between accounts

Watch this video if you want to transfer money between your Cambridge Building Society accounts (depending on your accounts terms & conditions). 


Online Account – Adding money from external accounts

This is an important video if you're looking to deposit money into your online account from your current account or external account to increase your savings (depending on the terms and conditions of your account).


Online Account - Updating your details

If you're looking to change your details, such as your home phone number or address, this video will show you how to update them, however you won't be able to change them all. For added security, you’ll need to send us a secure message. 



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