Video guides

Online access

Step by step help for online access

These videos are for customers with Online Access, these would be accounts that you have a passbook or bond certificate for and/or you opened in branch, on the phone or via post (except Your Saver). 

Online Access - Logging in for the first time

You've received your User ID for your online access and now you want to log in for the first time but you're not sure how, watching this video will guide you step-by-step.

If you're the second person on a joint account or are opening a new online account but already have a branch based account; you will also need to follow this video to get online.


Online Access - Logging into your account 

In this video, you'll find information on how to log on to our online services. Having trouble logging in? Try clearing your cache or cookies.


Online Access – Viewing your accounts

Once you’re logged in, here's how to view your accounts (this doesn’t include any accounts that you're a third party on). Your Saver, can be managed online even if you opened it in branch.


Online Access - Managing your secure messages

With our secure messaging function, you don't always have to call or go into branch to ask us to move money around or change details on your account. This video shows just how useful and easy secure message is to use when you're logged in.


Online Access - Updating your details

If you're looking to change your details, such as your home phone number or address, this video will show you how to update them, however you won't be able to change them all. For added security, you’ll need to call our contact centre on 0345 601 3344 or take Identification into one of our branches to change your mobile number. If you have an online account you will need to send us a secure message. 



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