The Will Writing Company, which was part of The Estate Planning Group ceased trading and went into administration on 15th February 2018.
The Philips Trust Corporation is providing support to customers with on-going service plans and family trusts. Deedbank, which holds customer Wills, continues to offer these facilities to all customers.
Please note that we don’t have any partnership with The Philips Trust Corporation or Deedbank and are therefore not able to advise or recommend what you should do. If you are unsure about your options you can access the Solicitors Regulation Authority website to find a suitable solicitor sra.org.uk/consumers/using-solicitor/find-solicitor.page
Below you’ll find some information to help with your questions. We will continue to update this page as we receive further information.
I’m currently paying a monthly subscription to The Will Writing Company, which included storage and amendments to my existing will. Is this still valid?
Yes. Deedbank will continue to store your Will and any amendments will be made by Philips Trust Corporation.
The Will Writing Company currently holds my Will, how can I retrieve this?
You can arrange the return of your Will by contacting the storage company, Deedbank. We recommend emailing them using email@example.com or telephoning them on 0330 555 7555 between the hours of 10am and 4pm (Monday to Friday).
There will be a charge made for the retrieval and secure postage of the documents. These costs will vary by document and will need to be paid direct to the storage company.
I have a family trust, who will be servicing my needs in the future?
After acquiring the share capital of the Family Trust Corporation, Philips Trust Corporation Limited will offer their services to Family Trust customers. Holders of trusts can ask The Family Trust Corporation to retire and appoint a new trustee in their place, however there may be another option that is suitable for you. You may wish to access the Solicitors Regulation Authority website to find a suitable solicitor.
How do I make a complaint?
If you wish to make a complaint against The Will Writing Company, you may wish to refer it to the Solicitors’ Regulation Authority (SRA) Compensation Fund, who can sometimes help an individual where an SRA regulated firm fails to finish work for which they have been paid.
If your complaint is to the Society, please visit our complaints page.
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