We’ve been informed by The Estate Planning Group that The Will Writing Company, which is part of the Group, has ceased trading and is in administration.
Philips Trust Corporation will be providing support to customers with on-going service plans and family trusts. Deedbank, which holds customer Wills, continues to offer these facilities to all customers.
Below you’ll find some information to help with your questions. We will continue to update this page as we receive further information.
What has happened to The Will Writing Company?
The Will Writing Company, which is part of Estate Planning Group, has ceased trading and is in the process of administration. Deedbank Limited, which holds customer wills and other documents, is unaffected and continues to trade.
What is The Cambridge doing about the situation?
We are doing everything we can to support our customers who have been affected. Unfortunately the process of a company going into administration is complex and slow. We have written to customers we believe have been affected by this, however as The Will Writing Company provided the products and services we do not hold specific information about any conversations our customers have had.
Can I contact The Will Writing Company?
Philips Trust Corporation are now set up to answer all communications. You can contact them by:
Phone: 0161 850 1839
In writing at:
Philips Trust Corporation
Philips Trust Corporation will be offering all customers the opportunity to have a review of their plans over coming months to ensure peace of mind.
I’m currently paying a monthly subscription to The Will Writing Company, which included storage and amendments to my existing will. Is this still valid?
Yes. This support will now be provided by Taylor-Rose TTKW Limited, who are a large established ‘top 200’ law firm with over a 100 year trading history.
I have a family trust who will be servicing my needs in the future?
Philips Trust Corporation Limited will service the future requirements of all family trust customers. Customers will be offered their standard terms of engagement and have acquired the share capital of The Family Trust Corporation so they can appoint new trustees if they wish.
The Will Writing Company currently holds my Will, how can I retrieve this?
You can arrange the return of your Will by contacting the storage company, Deedbank. We recommend emailing them using firstname.lastname@example.org or telephoning them on 0330 555 7555 between the hours of 10am and 4pm (Monday to Friday).
There will be a charge made for the retrieval of documents in line with the Deedbank storage cost structure. These costs will vary by document and will need to be paid direct to the storage company.
What is happening with my Power of Attorney?
If your Power of Attorney is completed and has been sent to the Office of Public Guardian for registration, please note that it can take 10-12 weeks for the Office of Public Guardian to process the registration. Once complete, the Office of the Public Guardian will write to customers and confirm that the document has been registered.
You can contact the Office of Public Guardian to check that they have received your registration application, by email: email@example.com or telephone: 0300 456 0300 (Monday, Tuesday, Thursday, Friday 9am to 5pm, Wednesday 10am to 5pm) or in writing:
Office of Public Guardian
PO Box 16185
Please note that you may be charged for any copies requested.
How do I contact The Will Writing Company?
Philips Trust Corporation are now providing the services previously provided by The Will Writing Company. You can contact them on: 0161 850 1839
If you have a question about an existing Will and need to contact Deedbank, call 0330 5557 555 between 10am and 4pm Monday – Friday or email: firstname.lastname@example.org
How do I make a complaint?
If you wish to make a complaint against The Will Writing Company, you may wish to refer it to the Solicitors’ Regulation Authority (SRA) Compensation Fund, who can sometimes help an individual where an SRA regulated firm fails to finish work for which they have been paid.
If your payment to The Will Writing Company was made by credit card, you may wish to refer your complaint to your credit card provider who may be able to refund the amount if you have not received what you paid for.
If your complaint is to the Society, please visit our complaints page.
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