Mobile App FAQs - Get the most of your new app

Can I use The Cambridge Money App?

The money app is available to everyone who uses our online service or e-Saver accounts.

 

Is The Cambridge Money App free?

Yes, the money app is free to download.

 

Where can I download The Cambridge Money App from?

If you have an iPhone you can download it from the App Store

If you have an Android you can download it from Google Play

 

What do I search for on the App Store or on Google Play?

Search for ‘Cambridge Building Society’, 'The Cambridge Building Society' or 'The Cambridge Money App' and you’ll see The Cambridge logo. Tap on the app and press get or install.

 

What do I need to be able to use The Cambridge Money App?

  • iPhone 5S or above.
  • 9.0 IOS version (It is free and it can be downloaded from the App store).
  • KitKat, Lollipop, Marshmallow, Nougat or Oreo Operating System on Android (Any Android operating system from 2013 onwards).
  • e-Saver, branch based savings or mortgage account.
  • You will need to be registered for our online service to access your account through the app.

 

What information do I need to log in to the app?

You’ll need to enter:

  1. Your User ID (the one you use to access your online service in a browser).
  2. Your password.
  3. 3 characters (from your memorable word).

You’ll then be asked to:

  • Set up a 5 digit passcode.
  • Enable Touch ID (optional and it is only available on iPhone).

 

How can I enable or disable the Touch ID option? (Option available for iPhones only)

Once you log in, the app will prompt you to get started.

If you have enabled the Touch ID fingerprint sensor, and you have the latest version of the money app in your phone, you'll get a message asking if you would like to enable Touch ID when you first open the app.

If you didn’t do it the first time or you change your mind, don’t worry you can go back and enable or disable this option at any time. Go to the menu, select settings and tap on 'Touch ID'.

 

I have a branch based savings account but haven’t registered to get online services

You’ll need to register and log in to our online portal before you’re able to use the money app. Click here to register for our online service.

 

I’ve registered for the online service in the past but have forgotten my login details

Please email the Customer Contact Centre and we will reset your login details for you.

 

What will I be able to do using The Cambridge Money App?

For our online and branch based savings accounts and our mortgage accounts you can: 

  • Check account balance
  •  View Transactions
  •  Change Personal Details
  • Send secure messages to The  Cambridge
  •  View statements generated by The  Cambridge
  •  Find your nearest branch
  •  Branch information 
  • Contact us
  • Personalise account names

Online savings accounts are also able to: 

  • Transfer money to external  accounts
  • Transfer money to Cambridge  accounts

 

What is a secure message?

Secure messaging allows you to send us an instruction, e.g. request a new passbook for savers or reduce the amount you overpay each month for mortgage customers, instead of giving us a call or going to branch.

 

Will there be additional services added to The Cambridge Money App?

Yes! This is just the beginning. Make sure you have the latest version of the app on your phone to be able to benefit from the latest updates.

 

How secure is the online banking service and The Cambridge Money App?

Security is at the heart of all our online services, including the money app. Each item is tested by independent experts to make sure you, your details and your money are safe.

Please note that no banking data is stored on your phone.

 

How can I make sure the app stays secure?

Make sure that you regularly update the app when new versions become available and don’t share any of your login details with anyone.

 

How can I stay secure online?

You can find some tips on how to stay secure on our website.

 

Apple, the App Store and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

Android and Google Play are trademarks of Google Inc.