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Service update

Service update 20th April 2017 

Due to essential maintenance our Online Intermediary Portal will be unavailable on Sunday 23rd April 2017.

We apologise for any inconvenience this may cause.

Service Level Agreement

We understand how important it is to manage not only yours, but your customer’s expectations.

Current SLAs - last updated Thursday 20th April

 Action SLA Current performance
DIP submission to DIP decision 2 days 2 days
App received to App reviewed 3 days 3 days
Survey received to Offer produced 5 days 3 days

These timescales are based on current performance and working days.

If you would like to speak to one of the team about our current service levels please call 0345 601 2744.