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Service update

Service Level Agreement

We understand how important it is to manage not only yours, but your customer’s expectations.

Current SLAs - last updated Thursday 2nd February

 Action SLA Current performance
DIP submission to DIP decision 2 days 2 days
App received to App reviewed 3 days 3 days
Survey received to Offer produced 5 days 3 days


These timescales are based on current performance and working days.

If you would like to speak to one of the team about our current service levels please call 0345 601 2744.