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Service update

Service update 2nd March 2017 

From Tuesday 7th March our BTL income coverage ratio will increase from 125% to 140%.

DIPs submitted by close of business Monday 6th  March will continue to be assessed at 125%.  

Service Level Agreement

We understand how important it is to manage not only yours, but your customer’s expectations.

Current SLAs - last updated Thursday 2nd February

 Action SLA Current performance
DIP submission to DIP decision 2 days 2 days
App received to App reviewed 3 days 3 days
Survey received to Offer produced 5 days 3 days

These timescales are based on current performance and working days.

If you would like to speak to one of the team about our current service levels please call 0345 601 2744.