Covid-19 (Coronavirus)

last updated Wednesday 1st April - keep checking back for updates

Coronavirus could affect you in many different ways and, at The Cambridge, we’re aware you could be concerned about paying your Mortgage or accessing your Savings.

First things first, we’re working hard to make sure that regardless of what’s going on, we’ll be here to help you. Our priority is ensuring the ongoing availability of services, whilst taking appropriate action to protect both our customers and our team members.

To help us keep our customers and team members safe we ask that in line with Government advice, you only visit us for essential transactions and that you adhere to the guidelines published in our locations about keeping distance.

We’ve put some specific Mortgage and Savings information below which you may find useful, for general Coronavirus information and the latest updates we’d encourage you to take a look at the Government site.

Your Mortgage with The Cambridge

We know Coronavirus is leaving some people unsure of whether they’re going to be able to rely on their income. If you’re concerned about whether you’re able to make your mortgage payments please contact us as soon as possible, we have a supportive team who can help you. Contact the team on 0345 601 3344, take a look at our payment difficulties guide, or our Mortgage Payment Holiday FAQs.

For new customers to The Cambridge, or those who are looking to review their mortgage with us, we will temporarily be holding all Mortgage Appointments over the telephone until further notice.

Your Savings with The Cambridge

Coronavirus is now having a huge impact on people’s ability to get out and about and we know this could mean some of customers will struggle to manage their Savings.

We have a number of methods for you to contact and manage your accounts with us. Alongside our branches and stores we have a contact centre team ready to take your calls. We also have a digital team ready to help you on Live Chat and by email and an online service to help you manage your accounts online, at a time to suit you. Speak with our teams today on 0345 601 3344 to find out more.

We know that times like these can bring out the very best in people and whilst most of those in our communities will seek to look out for each other, unfortunately there will be dishonest people looking to take advantage of the situation. Please stay vigilant with regard to protecting your data and your financial information. To remind yourself of useful hints and tips head to our security page.


Our locations

Due to Government advice we've reduced the days and hours that most of our locations are open, we are running a limited service to support customers with essential transactions only.


Temporarily open at different times

The following locations will be open on the days shown below.

All will be open between 10am - 2pm

  • Monday - Ely and Sawston
  • Tuesday - Ely and Cambourne
  • Wednesday - Central Cambridge and Melbourn
  • Thursday - Central Cambridge and Histon
  • Friday - Cherry Hinton and Newmarket
  • Saturday - Cherry Hinton and St Ives


Temporarily closed

Great Shelford and Cottenham will be temporarily closed, both locations have another branch within 3 miles. Bar Hill remains temporarily closed whilst it's being transformed.


Customer Contact Centre and Head Office:

Our Customer Contact Centre will be open between 8.30am - 6pm Monday to Friday and between 9am - 2pm on Saturday.

Our Head Office reception is closed temporarily, Mortgage Appointments are being held over the telephone.

See the details of each of our locations, including their open hours on our contact us page


What we’re doing and will continue to do

• we are monitoring Government advice and will be doing everything we can help minimise the risk of Coronavirus for our customers and team members

• we've reviewed our AGM event and - you can find further information on the specfic AGM event page

• we’ll be doing everything we can to keep our services available and making sure we’ll be here when you need us

• we’ll continue to review and revise our plans as appropriate, balancing both the needs of our customers and the health and wellbeing of our team members.