Covid-19 (Coronavirus)

last updated Saturday 30th May - keep checking back for updates

Coronavirus could affect you in many different ways and, at The Cambridge, we’re aware you could be concerned about paying your Mortgage or accessing your Savings.

First things first, we’re working hard to make sure that regardless of what’s going on, we’ll be here to help you. Our priority is ensuring the ongoing availability of services, whilst taking appropriate action to protect both our customers and our team members. For general Coronavirus information and the latest updates we’d encourage you to take a look at the Government site.


Your Savings with The Cambridge

We have a number of methods for you to contact and manage your accounts with us. Alongside our branches and stores we have a contact centre team ready to take your calls. We also have a digital team ready to help you on Live Chat and by email and an online service to help you manage your accounts online, at a time to suit you. Speak with our teams today on 0345 601 3344 to find out more.

We know that times like these can bring out the very best in people and whilst most of those in our communities will seek to look out for each other, unfortunately there will be dishonest people looking to take advantage of the situation. Please stay vigilant with regard to protecting your data and your financial information. To remind yourself of useful hints and tips head to our security page.

 

Your Mortgage with The Cambridge

We know Coronavirus is leaving some people unsure of whether they’re going to be able to rely on their income. If you’re concerned about whether you’re able to make your mortgage payments please contact us as soon as possible, we have a supportive team who can help you. Contact the team on 0345 601 3344, for an initial discussion, they'll take your details and ask a little bit about your current situation, you can also take a look at our payment difficulties guide, or our Mortgage Payment Holiday FAQs for more information.

Our Financial Support Team are receiving a very high number of requests, all our customers are important to us, but at the moment we're prioritising customers who have a mortgage payment due within the next few days.

For new customers to The Cambridge, or those who are looking to review their mortgage with us, we will temporarily be holding all Mortgage Appointments over the telephone until further notice.

 

Our locations and Temporary Opening Hours

Due to Government advice we are running a limited service to protect both our customers and our team members. All our locations will be open between 9am – 12pm and/or 9am – 2pm with all locations closing for at least one day a week. This is still a reduction from our normal hours and remains temporary.

 

Cambourne

9am – 12pm: Tuesday, Thursday & Saturday

 

Central Cambridge

9am – 2pm: Monday, Wednesday, Thursday, Friday & Saturday

 

Cherry Hinton

9am – 2pm: Monday, Tuesday, Wednesday, Friday and Saturday

 

Cottenham

9am – 12pm: Tuesday, Thursday & Saturday

 

Ely

9am – 2pm: Monday, Wednesday, Thursday & Friday

9am – 12pm: Saturday

 

Great Shelford

9am – 2pm: Monday, Wednesday, Thursday & Friday

9am – 12pm: Saturday

 

Histon

9am – 2pm: Monday, Tuesday, Thursday & Friday

9am – 12pm: Saturday

 

Melbourn

9am -12pm: Monday, Tuesday, Thursday, Friday & Saturday

 

Newmarket:

9am – 2pm: Monday, Tuesday, Thursday & Friday

9am – 12pm: Saturday

 

Sawston

9am – 2pm: Monday, Tuesday, Thursday & Friday

9am – 12pm: Saturday

 

St. Ives

9am – 2pm: Monday, Wednesday, Thursday & Friday

9am – 12pm: Saturday

 

Customer Contact Centre and Head Office:

Our Customer Contact Centre is open between 8.30am - 6pm Monday to Friday and between 9am - 2pm on Saturday. 

Our Head Office reception is closed temporarily, Mortgage Appointments are being held over the telephone.

See the details of each of our locations, including their open hours on our contact us page.

 

What we’re doing and will continue to do

  • we are monitoring Government advice and will be doing everything we can help minimise the risk of Coronavirus for our customers and team members
  • we’ll be doing everything we can to keep our services available and making sure we’ll be here when you need us
  • we’ll continue to review and revise our plans as appropriate, balancing both the needs of our customers and the health and wellbeing of our team members.