Systems Support Administrator

Head Office, Cambridge

About the role

Do you enjoy looking for new ways to help improve the delivery of first class customer service? We have an exciting role within our IT Department as a Systems Support Administrator. You will support our key internal IT systems to ensure our team members are equipped with the right tools to better serve our customers whilst recommending enhancements to our Specialists

Salary and working hours

Starting salary from £18,000 plus attractive additional Saturday payments.

Monday to Friday 8:45am - 5:00pm (36.25 hours per week) plus Saturdays on a rota basis 8:30am – 1:00pm

What you’ll be doing day-to-day?

Provide first and second line support to all team members on our core IT system

Investigating internal system queries and appropriately referring these to our third parties

Identify areas of improvement / change to enhance our processes

Work closely with our continuous improvement specialists aiding with investigations of system errors and implementing resolutions

Support user administration and user access audits

Writing test scripts following system changes and running these through test cycles

Lead the IT helpdesk, supporting colleagues with their queries, identify appropriate solutions, and conduct route cause analysis

Full training will be provided

You will be someone that:

Has excellent organisational skills

Has the ability to solve technical issues

Good at written and verbal communication

Is a quick learner, and willing to develop knowledge of our internal solutions

Is confident working with various IT Systems related to Mortgages / Savings

Has the ability to self-motivate, forward think and work well under-pressure

Likes working as part of a team

The Cambridge will reward you with:

Annual holiday - 23 days plus bank holidays and 3 additional days (for your Birthday, a Christmas shopping day and anniversary of your start date)

Private health care with cinema and Caffe Nero discounts

A reduced staff mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our extensive Community programme

A positive working culture which encourages you to have a voice


If you’re interested in joining a forward thinking Society, we look forward to hearing from you!

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