Mortgage Applications Assistant

Head Office, Cambridge

About the role

Do you have a passion for providing excellent customer service? Do you always look for ways to impress and exceed expectations? We have an exciting role within our Lending Team as a Mortgage Applications Assistant.

You’ll thrive on giving excellent customer service to our new mortgage customers and their Intermediaries. Taking pride in giving that personal touch with every interaction and touch point.

Salary and working hours

Salary £19,000 per annum

Monday to Friday 8:45am - 5:00pm (36.25 hours per week)

What you’ll be doing day-to-day?

Taking ownership of new mortgage applications that are submitted into the Society through our Intermediary Partners and Direct Mortgage Advisers

Checking and analysing the supporting documents with each application to ensure that they satisfy our lending policy requirements

Interacting closely with the Intermediaries and Mortgage Advisers to keep them informed on the status of the application at all times

Liaising with our Valuation Partner and Legal Advisers throughout the application process through to completion of the mortgage

Complying with regulatory requirements

You will be someone who has:

Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent

Experience within Customer Service

Learns quickly through on-the-job training with and excellent eye for detail

Is confident and has an optimistic outlook with the ability to adapt working and communication style to differing situations

Is organised and has good time management skills

Has high levels of accuracy and takes pride in your performance

Is hardworking with a can do and flexible attitude

The Cambridge will reward you with:

Annual holiday - 23 days plus bank holidays, your birthday, Christmas shopping day and anniversary day (start date)

Private health care with cinema and Starbucks discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Community programme

A positive working culture which encourages you to have a voice


If you’re interested in joining a forward-thinking Society, we look forward to hearing from you!

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