Mortgage Administration Assistant

Head Office, Cambridge

About the role

Do you have a passion for providing excellent customer service? Do you always look for ways to improve the customer journey? We have an exciting role within our Lending Team as a Mortgage Administration Assistant. You’ll thrive on giving excellent customer support to our existing mortgage customers and take pride in giving that personal touch which leads to great customer outcomes

Salary and working hours

Salary £18,000 per annum

Monday to Friday 8:45am - 5:00pm (36.25 hours per week)

What you’ll be doing day-to-day?

Processing amendments to mortgage accounts and producing associated documentation within the agreed timescale

Identifying improvements to assist our mortgage customer journey

Ensuring that each mortgage case is dealt with efficiently and all documentation is accurately prepared without delay

Complying with regulatory requirements

You will be someone that:

Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent

Is an experienced administrator with an excellent eye for detail

Learns quickly through on-the-job training

Is confident and has an optimistic outlook

Is organised and has good time management skills

Has high levels of accuracy and takes pride in your performance

Is a self-starter that uses their initiative but can also be a team player

A working knowledge of MS office packages

Is hardworking with a ‘can do’ and flexible attitude

The Cambridge will reward you with:

Annual holiday - 23 days plus bank holidays, your birthday, Christmas shopping day and anniversary day (start date)

Private health care with cinema and Caffe Nero discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Community programme

A positive working culture which encourages you to have a voice



If you’re interested in joining a forward thinking Society, we look forward to hearing from you!

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