Financial Support Assistant

Cambridge, Head Office

Financial Support Assistant

Are you empathic and confident when it comes to having difficult conversations? Do you enjoy looking to help people whilst also providing a first class customer service? We have an exciting role within our Lending Team as a Financial Support Assistant. This is a busy and varied role that primarily looks to find solutions for our customers that find themselves in financial difficulties.

Salary and working hours

Starting salary £18,000

Monday to Friday 8:45am - 5:00pm (36.25 hours per week)

What you’ll be doing be doing day-to-day?

Providing guidance and assistance to borrowers who are experience financial difficulties (face to face, email & telephone)

Recommending appropriate actions to assist our customers with managing their finances

Manage all queries that come in to the team, keeping a record of external communications with our customers

Completing monthly reports and checking this information is correct

You will be someone that:

Is an excellent communicator face to face and by telephone/email

Is a self-starter that uses their initiative and can be a team player

Learns quickly through on-the-job training

Is confident and has an optimistic outlook

Has a can-do attitude and a keen eye for detail

The Cambridge will reward you with:

On the job training

An attractive remuneration package including:

Annual holiday - 23 days plus

 your birthday, a shopping day and anniversary day (start date)

Private health care with cinema and Starbucks discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Community programme

A positive working culture which encourages you to have a voice


If you’re interested in joining a forward thinking Society, we look forward to hearing from you!

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