Financial Support Adviser

Cambridge, Head Office

Financial Support Adviser

Are you confident with the ability to be empathic when it comes to having difficult conversations? Are you good at helping people whilst providing a first class customer service? We have an exciting senior role within our Lending Team as a Financial Support Adviser. This is a busy and varied role that primarily looks to find solutions for our customers who have financial difficulties.

Salary and working hours

Starting salary £22,000

Monday to Friday 8:45am - 5:00pm (36.25 hours per week)

What you’ll be doing be doing day-to-day?

Providing advice and guidance to borrowers who are experiencing financial difficulties

Recommending and approving appropriate actions to assist our customers with managing their mortgage payments

Supporting the Financial Support Assistant with queries and keeping record of external communications with our customers

Overseeing accounts in higher risk arrears/vulnerable customers

Completing monthly reports and updating procedures in line with regulatory changes

Acting as the Financial Support representative at both internal and external meetings

You will be someone that:

Is an excellent communicator face to face, telephone and email

Is a self-starter, can use their initiative and be a team player

Learns quickly through on-the-job training

Has the ability to adapt communication style, putting customer at ease and allow them to express themselves

Has a confident, can-do attitude and a keen eye for detail

The Cambridge will reward you with:

On the job training

An attractive remuneration package including:

Annual holiday - 23 days plus

 your birthday, a shopping day and anniversary day (start date)

Private health care with cinema and Starbucks discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Community programme

A positive working culture which encourages you to have a voice

If you’re interested in joining a forward thinking Society, we look forward to hearing from you!

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