Customer Service Adviser

About the role

This is a flexible position that requires a full UK driving licence as you will be required to cover all of our Cambridgeshire locations.

As the first point of contact, you’ll love talking to people and will want to work hard on building relationships with our customers. You’ll thrive on giving excellent customer service, taking pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers. 

Salary and working hours

Starting salary £16,965 plus attractive additional Saturday payments

Monday to Friday 8:45am - 5:00pm (36.25 hours per week) plus 26 Saturdays per annum

What you’ll be doing be doing day-to-day?

Welcoming customers into the branch

Handling cash and dealing with customer account’s queries accurately

Listening to and understanding our customer’s needs in order to provide the correct service

Be accountable for following the compliance regulations that keep our business and customers safe

Working in a small team in Branch, but be part of a wider team working across

 The Cambridge

You will be someone that

Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent

Enjoys working in a team and can be flexible

Learns quickly through on-the-job training

Is confident and has an optimistic outlook

Has a passion for providing excellent customer service

Has a can-do attitude and a keen eye for detail

The Cambridge will reward you with

On the job training so you feel confident in your role

An attractive remuneration package including:

Annual holiday - 23 days plus bank holidays

 your birthday, a Christmas shopping day and anniversary day (start date)

Private health care with cinema and Starbucks discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Community programme

A positive working culture which encourages you to have a voice

If you’re interested in joining a forward thinking Society, we look forward to hearing from you!