About the role
This is a flexible position that requires a full UK driving licence as you will be required to cover all of our Cambridgeshire locations.
As the first point of contact, you’ll love talking to people and will want to work hard on building relationships with our customers. You’ll thrive on giving excellent customer service, taking pride in giving that personal touch which leads to great customer outcomes. You’ll also enjoy learning about our products and services so you can recommend these to our customers.
Salary and working hours
Starting salary £16,965 plus attractive additional Saturday payments
Monday to Friday 8:45am - 5:00pm (36.25 hours per week) plus 26 Saturdays per annum
What you’ll be doing day-to-day?
Welcoming customers into the branch
Handling cash and dealing with customer account’s queries accurately
Listening to and understanding our customer’s needs in order to provide the correct service
Be accountable for following the compliance regulations that keep our business and customers safe
Working in a small team in Branch, but be part of a wider team working across
You will be someone that
Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
Enjoys working in a team and can be flexible
Learns quickly through on-the-job training
Is confident and has an optimistic outlook
Has a passion for providing excellent customer service
Has a can-do attitude and a keen eye for detail
The Cambridge will reward you with
On the job training so you feel confident in your role
An attractive remuneration package including:
Annual holiday - 23 days plus bank holidays, your birthday, a Christmas shopping day and anniversary day (start date)
Private health care with cinema and Caffe Nero discounts
A reduced mortgage rate
Excellent pension scheme – if you pay in 4%, we pay in 12%
Support for learning and personal development within your role
Career progression across the Society
If you’re interested in joining a forward thinking Society, we look forward to hearing from you!
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about Customer Service Adviser
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