Customer Service Adviser

About the role

We are looking to hire a Customer Service Adviser to join our Great Shelford team.

You’ll have the opportunity to provide outstanding customer service and be the face of The Cambridge.

Meeting new customers each day and personalising their experience, ensuring to go above and beyond their expectations.

If that sounds like you, apply today.

Salary and working hours

Salary £20,000.00 per annum

Monday to Friday between 8:45am & 5:00pm (36.25 hours per week plus Saturdays on rota basis)

What you’ll be doing day-to-day

Provide friendly and efficient counter service to customers processing account transactions and other account-related requests

Ensure all customer information, account details and transactions are processed correctly

Be able to explain terms & conditions of our products to customers and open new accounts appropriate to customer needs

Develop and expand own knowledge of Society products, services and processes through keeping up to date with changes, weekly CSSP sessions and self-study

Adhere to all regulatory requirements (Money Laundering, Data Protection etc.).

Complete on-line regulatory courses within defined timescales

You will be someone that

Has excellent communication and interpersonal skills

Takes ownership of time management and personal organisation

Exceeds the expectations of our customers

Has prior experiences in customer facing

Can demonstrate accuracy and attention to detail

The Cambridge will reward you with

Annual holiday – 23 days plus your birthday, a shopping day, bank holidays and anniversary day (start date) with the option to purchase an additional 5 days (pro rata)

Private health care with cinema and Café Nero discounts

A reduced staff mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Making The Difference programme

A positive working culture which encourages you to have a voice

Our cause

We actively find ways to help people have a home by supporting people who couldn’t buy without our help and working with groups in our community who offer services for shelter and housing.

Come and join a thriving independent mutuals Society, where your contribution will help families and vulnerable customers secure a home