Customer Engagement Adviser x4

Central Cambridge, Cherry Hinton, Ely and Sawston

About the role

To provide excellent customer service with the objective that the customer will recognise and recommend the service provided whilst contributing to our business objectives. Key contact point for all customer enquiries providing face-to-face service to the Society’s customers.

Salary and working hours

Starting salary £17,530.50 plus attractive additional Saturday payments

Monday to Friday 8:45am - 5:00pm (36.25 hours per week) plus 26 Saturdays per annum

What you’ll be doing day-to-day?

Provide friendly and efficient counter service to customers processing account transactions and other account-related requests

Be able to explain terms & conditions of our products to customers and open new accounts appropriate to customer needs

Ensure all customer information, account details and transactions are processed correctly

Effective communication with other departments and partners (e.g. when dealing with account maturities or online accounts) to ensure smooth customer journey

Ensure all written and oral communication is clear, easy to understand and complies with our Brand Voice standards and style

Hold proactive conversations with customers to inform them of our current products and services. Apply product knowledge to customer needs

Develop and expand own knowledge of Society products, services and processes through keeping up-to-date with changes, weekly CSSP sessions and self-study

Complete weekly and 4-weekly branch compliance checks following specified guidelines

Comply with all cash management procedures

Adhere to all regulatory requirements (Money Laundering, Data Protection etc.). Complete on-line regulatory courses within defined timescales

Promote the image of the Society through active participation in community events

Ensure physical appearance of the branch conforms to the Cambridge standards and is a welcoming place for our customers

Comply with Society security procedures, including branch entry procedures

Comply with Health & Safety requirements

You will be someone that

Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent

Enjoys working in a team and can be flexible

Learns quickly through on-the-job training

Is confident and has an optimistic outlook

Has a passion for providing excellent customer service

Has a can-do attitude and a keen eye for detail

The Cambridge will reward you with

On the job training so you feel confident in your role

An attractive remuneration package including:

Annual holiday - 23 days plus bank holidays, your birthday, a Christmas shopping day and anniversary day (start date)

Private health care with cinema and Caffe Nero discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society


If you’re interested in joining a forward thinking Society, we look forward to hearing from you!

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