Customer Contact Centre Assistant

Cambridge, Head Office

About the role

Are you passionate about giving excellent customer service?

Are you confident talking on the phone?

We are looking for enthusiastic, motivated individuals who will work hard to build excellent relationships with our customers by phone, through Live Chat and email and take pride in giving that personal touch which leads to great customer outcomes. 

Salary and working hours

Starting salary £16,820 plus attractive additional Saturday payments

Increasing to £17,820 after completion of probation

Monday to Friday (shifts) 8:15am – 8:30pm (36.25 hours per week) plus 26 Saturdays per annum

What you’ll be doing be doing day-to-day?

Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail

Receiving and making calls to our customers, completing account transactions

Listening to and understanding our customer’s needs in order to provide the correct service

Be accountable for following the compliance regulations that keep our business and customers safe

Working in a small team in the Contact Centre, but be part of a wider team working across The Cambridge

You will be someone that:

Enjoys working in a dynamic team and can be flexible

Learns quickly through on-the-job training

Is confident and has an optimistic outlook

Has a passion for providing excellent customer service

Has a can-do attitude and a keen eye for detail

The Cambridge will reward you with:

On the job training so you feel confident in your role

An attractive remuneration package including:

Annual holiday - 23 days plus your birthday, a shopping day and anniversary day (start date)

Private health care with cinema and Starbucks discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Community programme

A positive working culture which encourages you to have a voice

 

If you’re interested in joining a forward thinking Society, we look forward to hearing from you

Apply now

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