Customer Contact Centre Assistant

Head Office, Cambridge

About the role

Are you passionate about giving excellent customer service?

Are you confident talking on the phone?

We are looking for enthusiastic, motivated individuals who will work hard to build excellent relationships with our customers by phone, through Live Chat and email and take pride in giving that personal touch which leads to great customer outcomes. 

Salary and working hours

Salary £17,530.50 to £20,634.38.00 with attractive additional Saturday payments

Monday to Friday (shifts) 8:15am – 8:30pm (36.25 hours per week)

plus 26 Saturdays per annum

What you’ll be doing day-to-day?

Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail

Receiving and making calls to our customers, completing account transactions

Listening to and understanding our customer’s needs in order to provide the correct service

Be accountable for following the compliance regulations that keep our business and customers safe

Working in a small team in the Contact Centre, but be part of a wider team working across The Cambridge

You will be someone that:

Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent

Enjoys working in a dynamic team and can be flexible

Learns quickly through on-the-job training

Is confident and has an optimistic outlook

Has a passion for providing excellent customer service

Has a can-do attitude and a keen eye for detail

The Cambridge will reward you with:

On the job training so you feel confident in your role

Annual holiday - 23 days plus bank holidays,

your birthday, a Christmas shopping day and anniversary day (start date)

Private health care with cinema and Caffe Nero discounts

A reduced mortgage rate

Excellent pension scheme – if you pay in 4%, we pay in 12%

Support for learning and personal development within your role

Career progression across the Society

A chance to give something back through our Community programme

A positive working culture which encourages you to have a voice


If you’re interested in joining a forward thinking Society, we look forward to hearing from you!

Apply now

My name is I am interested in applying for the role of .
You can call me on
email me on

Apply We will only use the information you have provided for the purposes of your application.

Send me details

about Customer Contact Centre Assistant

Email not valid

We promise not to give your email to anyone else