About the role
Are you passionate about giving excellent customer service?
Are you confident talking on the phone?
We are looking for enthusiastic, motivated individuals who will work hard to build excellent relationships with our customers by phone, through Live Chat and email and take pride in giving that personal touch which leads to great customer outcomes.
Salary and working hours
Salary £17,530.50 to £20,634.38.00 with attractive additional Saturday payments
Monday to Friday (shifts) 8:15am – 8:30pm (36.25 hours per week)
plus 26 Saturdays per annum
What you’ll be doing day-to-day?
Through training and development, you’ll have in-depth knowledge of our products and services and be able to talk our customers through the finer detail
Receiving and making calls to our customers, completing account transactions
Listening to and understanding our customer’s needs in order to provide the correct service
Be accountable for following the compliance regulations that keep our business and customers safe
Working in a small team in the Contact Centre, but be part of a wider team working across The Cambridge
You will be someone that:
Has a minimum of 4 GCSE’s including English and Maths at grade A*-C/4-9 or equivalent
Enjoys working in a dynamic team and can be flexible
Learns quickly through on-the-job training
Is confident and has an optimistic outlook
Has a passion for providing excellent customer service
Has a can-do attitude and a keen eye for detail
The Cambridge will reward you with:
On the job training so you feel confident in your role
Annual holiday - 23 days plus bank holidays,
your birthday, a Christmas shopping day and anniversary day (start date)
Private health care with cinema and Caffe Nero discounts
A reduced mortgage rate
Excellent pension scheme – if you pay in 4%, we pay in 12%
Support for learning and personal development within your role
Career progression across the Society
A chance to give something back through our Community programme
A positive working culture which encourages you to have a voice
If you’re interested in joining a forward thinking Society, we look forward to hearing from you!
Send me details
about Customer Contact Centre Assistant
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