How we use your personal information
We will use your personal information to open and administer your account, prevent fraud and money laundering, market research and business analysis.

Your personal information will be kept confidential and only disclosed in strictly limited circumstances. We may pass your personal information to anyone you appoint to administer or operate your account, regulatory bodies, our external auditors, any individual or organisation that we contract or employ to provide goods or services to us, and any other organisation that we contract or employ to provide goods or services to us, and any other organisation if the law requires us to do so.

Occasionally we may use the information held to bring to your attention details of products and services available from us, or from other carefully selected suppliers, which may be of interest to you.

If you do not want us to use your information for marketing purposes please tick the relevant box on the application form when you become a customer, or you can write to us at any time to ask to be removed from our mailing list.

Access to your personal information
You have the right of access to your personal data held by the Society on payment of a fee.

If you would like to obtain the information held about you please write to:

The Data Protection Officer
Cambridge Building Society
PO BOX 232
51 Newmarket Road
Cambridge
CB5 8 FF

Debt recovery
If you fail to make your mortgage payments and we are unable to reach an agreement with you to repay the debt, we will record the default with a credit reference agency. We will give you 28 days' notice before taking this action. The default will remain on record with the credit reference agency for six years.

We may appoint a debt collection agency or a solicitor to act on our behalf in the recovery of the debt. We will inform you before we disclose your details to them.